Senior Specialist - Technology Operations

March 26

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $76.2k - $104.6k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Canon USA

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Canon USA is a leading provider of imaging and printing solutions, specializing in cameras, printers, and related accessories. The company offers a wide range of products including digital cameras, camcorders, printers, and scanners, catering to both consumer and business markets. Canon USA is committed to innovation and quality, providing extensive support and resources for its users across various photography and printing applications.

5001 - 10000 employees

🔧 Hardware

🛒 Retail

📱 Media

📋 Description

• Manage relationships with client IT administrators and personnel. • Develop and maintain a thorough understanding of the client’s networking environment. • Keep up-to-date knowledge of all deployed solutions within the client’s environment. • Perform regular application administration for fleet management, output management, and scanning software solutions. • Assist clients and Canon’s Account Team in testing and implementing hardware/software solutions within client network environments. • Identify potential impacts on timelines and immediately alert the Canon team. • Execute all technical support and issue resolution activities. • Communicate chronic technology issues to the client and Canon Account Team. • Train Canon site personnel on pre-defined troubleshooting and remediation strategies. • Ensure that technical deadlines are met and manage customer expectations with the project team. • Lead projects from a technical perspective, including organizing and facilitating kick-off meetings. • Maintain ongoing relationships with the customer’s IT management team. • Develop and deliver technical training classes for on-site personnel and other team members as needed. • Deliver excellent customer service, consistently building positive relationships that represent Canon. • Share customer feedback systematically to broaden team knowledge of issues, capabilities, and client-specific needs. • Update the customer information database regularly, including issue resolution, activity log and feedback. • Recommend improvements to work systems and approaches to enhance customer experience. • Collaborate with Canon team members across departments to share customer feedback as appropriate.

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent experience required. • 5+ years of related experience in technology operations or IT support. • Proven ability to build strong customer relationships and manage issues with follow-through. • Experience with output management systems and scanning solutions. • Proficiency in fleet management, output management, and scanning software solutions. • Strong project management skills, including the ability to lead technical meetings. • Any of the following technical Certifications (preferred or to be obtained within a year of hire): CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+. • Must possess a valid driver’s license and maintain an acceptable driving record. • Ability to travel up to 30% to client sites, including occasional overnight travel. • Must obtain security clearances as required by customer contracts.

🏖️ Benefits

• Employee referral bonus • Employee discounts • Dress for Your Day attire program (casual is welcome, based on your job function) • Volunteer opportunities to give back to our local community • Swag! A Canon welcome kit and official merch you can’t get anywhere else • Competitive compensation and benefits package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.