Implementation Manager

2 days ago

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Canto

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Digital Asset Management • DAM • Professional Services • Metadata Design • Workflow Capabilities

201 - 500

Description

• Educate, train, and advise customers on implementing the Canto product successfully. • Provide go-live support, knowledge transfer, and documentation as necessary. • Ensure that the software solution is implemented quickly and successfully. • Project manage customers and internal partners to keep implementations on track. • Conduct project hand-off to the Canto Account Management team. • Regularly meet with team members and clients to deliver updates and resolve project issues.

Requirements

• Experience with software implementation and assisting customers. • A customer-focused approach, good organizational skills, and an efficient solution-oriented working style. • Experience with SaaS/Cloud solutions. • Experience in Customer Success Management/Client Success Management, ideally involving SaaS. • An affinity for tech and the ability to quickly familiarize yourself with software. • Ability to work independently while demonstrating excellent interpersonal, analytical, and communication skills. • Possess the ability to think critically and solve challenges and use-cases. • Experience working in a fast-paced environment, managing multiple concurrent projects. • A self-starter who likes to learn and ask questions.

Benefits

• Attractive compensation packages • Generous employee benefit • Stipend for Health & Wellness, Internet, Phone, and Food & Beverages • Employee option scheme • Team outings and events