Operational Support Analyst - II

February 26

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Capgemini

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Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management

10,000+ employees

Founded 1967

🏢 Enterprise

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst II for a top 10 US Insurance Carrier. • You will handle inbound tickets from the call center to review system issues and determines if it is a user error, a defect, or something they can fix. • You are responsible for communicating with the call center about the ticket they filed and on a rare occasion, you may communicate with an agent if they need more information than the customer service advocate can provide. • You will handle defect prioritization and partner with our IT teams to find solutions to common pain points. • You will actively engage in user acceptance testing on most new enhancements that impact our business. • You will be responsible for doing validation on new enhancements that move to production so we can ensure they are working properly. • You may be required to assist with clean-ups where a defect has been resolved, but now we need to correct the policies or billing accounts that were impacted (ex: processing endorsements to change coverage). • As a result, this new team member will need to be taught how to make policy and billing changes.

🎯 Requirements

• Total Work Experience: minimum 4-6 Years - Preferred: 7-9 • Work Experience in This Field: minimum 6 Years - Preferred: 7-9 • English Proficiency: Fluent • Required Education: Should have a high school diploma or equivalent at least • Additional Preferred Branch(es) of Study: Experience with insurance (especially Business Insurance) is preferred. An education in IT or insurance could be beneficial in this role. • Other Critical Skills • Time management - Advanced • Work prioritization - Advanced • Communication skills (verbal and written) - Advanced • Critical thinking - Advanced • Problem solving - Advanced • Software / Tool Skills • Excel and other Microsoft programs - Intermediate (+2 Years) • Rally - Entry Level (1-3 Years) • Mainframe - Intermediate (4-6 Years) • SRM (Salesforce) - Entry Level (1-3 Years)

🏖️ Benefits

• Competitive compensation and benefits package: • Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development • Performance Bonus