Salesforce Service Cloud Developer - Chat Experience

22 hours ago

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Capgemini

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Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management

10,000+

Description

• Capgemini is looking for an experienced Salesforce Service Cloud Developer with expertise in Chat functionalities. • Responsible for developing and optimizing Salesforce Service Cloud solutions tailored to enhance customer service experiences. • Leverage skills in Salesforce technologies to design and implement chat functionalities, ensuring seamless integration and user satisfaction. • Seeking a seasoned professional with 5–7 years of experience, including 3–5 years specializing in Salesforce Service Cloud and chatbot development. • Ideal candidate will have hands-on expertise in Salesforce Service Cloud, particularly in implementing, configuring, and customizing features to optimize customer service operations. • Proficiency in Salesforce Lightning, Apex, and Visualforce is essential, with strong emphasis on integrating chat solutions into Salesforce environments. • Experience with chatbot development and integration is highly valued, demonstrating the ability to deliver seamless conversational AI experiences aligned with business needs. • Bachelor’s degree in Computer Science or related field is required, with preference for candidates holding Salesforce Certified Service Cloud Consultant certification. • Additional technical skills include intermediate knowledge of system integration, messaging platforms, and APIs, as well as web technologies such as HTML, CSS, and JavaScript. • This role demands the ability to troubleshoot, enhance, and optimize Salesforce Service Cloud implementations while ensuring seamless interaction between chatbots, APIs, and broader systems. • Candidates should demonstrate strong analytical skills, technical expertise, and a proven ability to design and implement scalable solutions. • Flexible working hours and potential for remote work make this opportunity ideal for professionals eager to contribute to innovative customer service solutions. • If you have a passion for leveraging Salesforce Service Cloud and chat technology to enhance user experiences and operational efficiency, we invite you to apply and join our dynamic team. • Location: India, United States and Mexico - multiple positions available. Early joiners preferred.

Requirements

• Total Work Experience • Minimum Required: 5-7 years • Work Experience in This Field • Minimum Required: 3-5 years • English Proficiency • Minimum Required: Intermediate • Required Education • Minimum Required: Bachelor's Degree • Required Branch of Study • Computer Science or related field • Additional Preferred Certifications • Salesforce Certified Service Cloud Consultant • Other Critical Skills: • Salesforce Service Cloud: Advanced (5+ Years) • Chatbot Development and Integration: Intermediate (3-5 Years) • System Integration Skills: Intermediate • Software / Tool Skills: • Experience with Salesforce Lightning, Apex, and Visualforce: Intermediate (3-5 Years) • Knowledge of web technologies (HTML, CSS, JavaScript): Intermediate • Experience with messaging platforms and APIs: Intermediate (3-5 Years) • Work Schedule: • Flexible hours with potential for remote work

Benefits

• Competitive compensation and benefits package: • Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development • Performance Bonus • Note: Benefits differ based on employee level.