Salesforce Service Cloud Developer - Chat Experience

November 20, 2024

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Capgemini

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Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management

10,000+ employees

Founded 1967

🏢 Enterprise

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Capgemini is looking for an experienced Salesforce Service Cloud Developer with expertise in Chat functionalities. • Responsible for developing and optimizing Salesforce Service Cloud solutions tailored to enhance customer service experiences. • Leverage skills in Salesforce technologies to design and implement chat functionalities, ensuring seamless integration and user satisfaction. • Seeking a seasoned professional with 5–7 years of experience, including 3–5 years specializing in Salesforce Service Cloud and chatbot development. • Ideal candidate will have hands-on expertise in Salesforce Service Cloud, particularly in implementing, configuring, and customizing features to optimize customer service operations. • Proficiency in Salesforce Lightning, Apex, and Visualforce is essential, with strong emphasis on integrating chat solutions into Salesforce environments. • Experience with chatbot development and integration is highly valued, demonstrating the ability to deliver seamless conversational AI experiences aligned with business needs. • Bachelor’s degree in Computer Science or related field is required, with preference for candidates holding Salesforce Certified Service Cloud Consultant certification. • Additional technical skills include intermediate knowledge of system integration, messaging platforms, and APIs, as well as web technologies such as HTML, CSS, and JavaScript. • This role demands the ability to troubleshoot, enhance, and optimize Salesforce Service Cloud implementations while ensuring seamless interaction between chatbots, APIs, and broader systems. • Candidates should demonstrate strong analytical skills, technical expertise, and a proven ability to design and implement scalable solutions. • Flexible working hours and potential for remote work make this opportunity ideal for professionals eager to contribute to innovative customer service solutions. • If you have a passion for leveraging Salesforce Service Cloud and chat technology to enhance user experiences and operational efficiency, we invite you to apply and join our dynamic team. • Location: India, United States and Mexico - multiple positions available. Early joiners preferred.

🎯 Requirements

• Total Work Experience • Minimum Required: 5-7 years • Work Experience in This Field • Minimum Required: 3-5 years • English Proficiency • Minimum Required: Intermediate • Required Education • Minimum Required: Bachelor's Degree • Required Branch of Study • Computer Science or related field • Additional Preferred Certifications • Salesforce Certified Service Cloud Consultant • Other Critical Skills: • Salesforce Service Cloud: Advanced (5+ Years) • Chatbot Development and Integration: Intermediate (3-5 Years) • System Integration Skills: Intermediate • Software / Tool Skills: • Experience with Salesforce Lightning, Apex, and Visualforce: Intermediate (3-5 Years) • Knowledge of web technologies (HTML, CSS, JavaScript): Intermediate • Experience with messaging platforms and APIs: Intermediate (3-5 Years) • Work Schedule: • Flexible hours with potential for remote work

🏖️ Benefits

• Competitive compensation and benefits package: • Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development • Performance Bonus • Note: Benefits differ based on employee level.