Quality Assurance Senior Coordinator

4 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $49.8k - $56.9k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

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Capital One

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Capital One is a financial services company that specializes in credit cards, banking, and loans. Committed to innovation, Capital One combines technology and data-driven strategies to enhance customer experiences and improve its banking services. The company also emphasizes diversity, inclusion, and a collaborative work culture while providing a wide range of job opportunities in various fields including finance, technology, and customer service.

Business Banking

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2023-05

📋 Description

• As a COAF Quality Assurance Sr. Coordinator at Capital One, you will be part of a talented team responsible for partnering with your dedicated line of business in the Fraud/Disputes department to help improve the customer experience. • The selected candidate will also be responsible for supporting delivery of quality measurements, providing effective/measurable feedback, and owning process improvements. • Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer experience. • Perform data entry and data research activities. • Respond to questions and requests from management and key stakeholders. • Execute and provide recommendations for process improvements and/or operating procedures. • Calibrate performance standards with peers and dedicated line of business. • Document procedures in accordance with established policies. • Generate and distribute updates and reports as needed.

🎯 Requirements

• High School Diploma, GED or equivalent certification • At least 3 years Customer Service or Call Center experience • At least 1 year experience working in the Financial Industry • At least 1 year of experience using Google Suite or Microsoft Office • At least 2 years of experience using Microsoft Excel & Google Suite (preferred) • At least 4 years Customer Service or Call Center experience (preferred) • At least 2 years experience working in the Financial Industry (preferred) • At least 1 year of Quality Monitoring or Quality Assurance experience (preferred) • At least 1 year of experience in Compliance or Risk Management (preferred) • At least 1 year of experience in Dealer Funding (preferred)

🏖️ Benefits

• Medical, Dental, Vision, Prescription coverage • Day 1 Flexible Scheduling • Paid Time Off • Wellbeing offerings such as backup childcare and Mental Wellness support • Tuition Reimbursement • Paid Training and Development offered quarterly • Flexible Spending Account • Life Insurance as well as Disability • Disability Insurance • 401 K and Stock Purchase Plan