Senior Client Services Manager

September 25

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Captify®

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Search Intelligence • Data driven Display • Direct Response • Brand • Video

201 - 500

💰 Non Equity Assistance on 2018-03

Description

• Primary point of contact for agency clients on existing live accounts • Develop relationships with key stakeholders including Client Partners, Managers and Director level • Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking • Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads • Helping to identify future strategic growth for the business to achieve long term rebooking revenue • Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients • Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts • Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance • Responsible for locking in campaign specific upweights • Diagnostics - Working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well • Responsible for compiling campaign PCAs across key accounts to drive rebookings • Being on top of and creating new processes to increase team efficiency • Onboarding and initial training of Account Executives • Sharing knowledge with wider AM team globally & importing knowledge from other markets

Requirements

• Account management or customer service experience for minimum of 3 years ideally across both managed/direct and programmatic business • Proficient use of Microsoft Excel • Excellent communicator with both internal and external stakeholders via email, phone and in person • Strong relationships with key external stakeholders – Agency Account Managers and Account Directors • Ability to confidently objection handle against data & programmatic topics • Excellent attention to detail • Ability to proactively identify revenue blockers within programmatic campaigns or opportunities to upsell • Good prioritisation and time management skills • Ability to thrive with a start-up environment and hustle!

Benefits

• 25 days holiday + bank holidays + your birthday + volunteer day • Regular shut down days, including the festive period • Access to SPILL - instant therapy support • Access to Mental Health First Aiders • Sport and wellbeing activities • Financial wellbeing support • Work from home and flexible/core working hours • Work from any Captify office in the world • Enhanced maternity and paternity policies • Contributions to the superannuation fund of your choice • Free breakfast • Legendary Summer and End of Year Festive parties