Lead Engineer

September 17

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The College Board

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Education • Education Policy

1001 - 5000

Description

• The primary goal of incident management is to minimize the impact on business operations and restore normal service as quickly as possible. • This team is at the helm of these efforts including processes, policies, communication, integration, automation and collaboration. • This team is responsible for establishing effective protocols, thoughtfully distributing tasks, and guiding teams through the resolution process and then taking it a step further – establishing and improving excellence in the operations of our deliverables to ensure we are more effective and efficient in the future. • As a Lead Engineer, you will play an integral part in integrating and automating incident management tooling, responding and triaging incidents, monitoring alerts and moving incidents thoughtfully to resolution while ensuring proper communication. • Your knowledge of distributed cloud infrastructure, excellent communication skills, and ability to troubleshoot will enable you to ask the right questions to progress enterprise incidents to resolution.

Requirements

• A deep understanding of how to troubleshoot cloud infrastructure and applications. • Experience with incident response in cloud environments, preferably AWS. • Experience with DevOps concepts and software engineer collaboration. • 7+ years of work experience in operations, incident response, and/or devops. • Experience working alongside and leading high-performance teams who can make decisions in fast-paced environments. • Experience leading in a cross-functional team environment. • Exceptional problem-solving. • Experience with API integrations and automations.

Benefits

• A comprehensive package designed to support the well-being of employees and their families and promote education. • Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more. • Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility. • A job that matters, a team that cares, and a place to learn, innovate and thrive. • You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.