Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
10,000+ employees
Patient Access Representative - Scheduling and Registration
July 17, 2024
Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
10,000+ employees
📋 Description
• Perform all registration activities for patients presenting to all patient access areas. • Obtain financial clearance and determines patient's correct financial classification. • Perform insurance verification electronically, telephonically, or through product website(s). • Perform proper system search to secure a medical record number (MRN) or assign a new MRN without duplication. • Perform proper selection of physician. • Demonstrate superior patient interviewing skills. • Competent to independently handle routine / frequent inquiries from patients, patient representatives and insurance companies. • Demonstrate collection skills. • Work and resolve QA error worklist daily and without exception. • Interact with physicians and specialty departments.
🎯 Requirements
• High School Diploma/GED required. • Bachelor's Degree in Hospital Administration or equivalent preferred. • Two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles required. • Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred. • Medical or healthcare call center experience preferred. • Scheduling flexibility and timeliness including evening and weekend commitments.
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