DevOps Support Engineer

April 6

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Spacelift

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Spacelift is a flexible management platform for Infrastructure as Code, co-founded in 2020 by DevOps veteran Marcin Wyszynski and successful entrepreneur Pawel Hytry. It helps DevOps teams manage cloud infrastructure by enhancing automation, visibility, and collaboration. The platform supports any IaC setup, offering both hosted and self-hosted versions, maintaining security without sacrificing functionality. Built on open-source components like Docker and Open Policy Agent, it allows for complete customization with prudent defaults. Spacelift is backed by significant funding from top venture capital firms, enabling rapid onboarding of new customers to effectively manage cloud resources.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide guidance to users. • Research and identify solutions to issues reported by users. • Diagnose and troubleshoot technical issues. • Ask customers targeted questions to understand the root of the problem quickly. • Track requests through to resolution within agreed time limits. • Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue. • Occasionally, jump on a quick call to facilitate communication. • Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers). • Provide prompt and accurate feedback to users. • Refer to the internal knowledge base and external resources to provide accurate solutions. • Ensure all requests are properly logged. • Prioritize and manage several open issues at one time. • Follow up with users to ensure their systems are fully functional after troubleshooting. • Document technical knowledge in the form of notes and manuals. • Maintain jovial relationships with clients. • Share relevant feedback with the Product team to improve Spacelift.

🎯 Requirements

• 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.) • 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure). • Hands-on experience with Linux environments. • Ability to diagnose and troubleshoot technical issues. • Ability to provide step-by-step technical help. • Excellent problem-solving and communication skills. • Excellent written English skills. • Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus. • Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus.

🏖️ Benefits

• Competitive salary and equity package • B2B Contract • 26 days of paid time off annually + local bank holidays • Sick leave • Flexible working hours and a healthy 40-hour workweek • Learning & education budget • Company offsites • Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.