Customer Support - Data Entry

November 7

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CareMetx, LLC

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Technology solutions for life sciences • Mobile and dashboard solutions • Specialty Hub services • Data analysis and reporting

501 - 1000

Description

• Position Summary: Under supervision, handle customer service inquiries and data entry tasks. • Responsible for customer service inquiries and assessing incoming referrals. • Research and resolve problems in a timely manner. • Assist callers and create/edit patient records in the database. • Make outreach calls and generate necessary patient communication. • Document all interactions and adhere to program quality standards. • Report Adverse Events (AE) as necessary. • Other duties as assigned.

Requirements

• High school diploma or equivalent • One or more years of experience in a highly skilled and fast paced call center environment. • Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required. • Knowledge of medical terminology preferred, but not required. • Detail oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels • Ability to multi-task, independently prioritize and able to meet deadlines in a high call volume environment. • Excellent interpersonal and customer service skills with a focus on customer satisfaction. • Ability and initiative to work independently or as a team member. • Ability to problem solve. • Committed to high standards and accountability. • Ability to type at least 35 words per minute • Ability to adapt to a dynamic work environment • Ability to learn quickly • General computer knowledge including proficiency in Microsoft Office applications required