CareSource
CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.
Medicaid • MyCare Ohio • Health Insurance Marketplace • Medicare Advantage • Health Insurance
Product Manager - IVR/Omnichannel Experience
February 27
🇺🇸 United States – Remote
💵 $81.4k - $130.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
✅ Product Manager
🦅 H1B Visa Sponsor
CareSource
CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.
Medicaid • MyCare Ohio • Health Insurance Marketplace • Medicare Advantage • Health Insurance
📋 Description
• Responsible for leading the Interactive Voice Response (IVR) and Omnichannel strategy • Manage growth and optimization of the IVR and Omnichannel products • Develop and maintain the IVR/Omnichannel product roadmaps • Stay on top of emerging IVR/Omnichannel capabilities and market trends • Prioritize, assign, and balance work within Agile TFS boards • Continuously identify self-service and IVR deflection opportunities • Facilitate Journey Mapping exercises to understand the customer experience • Partner closely with our vendor partners • Manage to budget with internal partners and contract services or agencies • Influence, inform, and engage cross functional teams • Provide guidance and strategy across products, programs and projects • Effectively and actively communicate successes, challenges, timelines and project needs • Manage competing priorities for omnichannel products and initiatives • Lead product management of IVR/Omnichannel products • Work with business partners throughout the organization • Employ Lean Management and Design Thinking principles • Own the customer experience for the IVR/Omnichannel products • Ensure product meets all regulatory and compliance
🎯 Requirements
• Bachelor’s degree in marketing, Computer Science, Human Factors, IT, Communications or related field or equivalent years of relevant work experience • A minimum of five (5) years of professional experience in product ownership/management • Experience in translating business requirements into user experience applications • Project planning and management experience required • Leading teams and large projects • IVR experience is preferred • Experience implementing AI technology is preferred • Experience with journey mapping is preferred • HMO or Healthcare industry experience is preferred • Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives is preferred
🏖️ Benefits
• Comprehensive total rewards package • Support for employee total well-being
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