Case IQ
Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.
employee relations • hr • customer complaints • investigation software • risk mitigation
Marketing Operations Manager
January 3
Case IQ
Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.
employee relations • hr • customer complaints • investigation software • risk mitigation
📋 Description
• Identify, develop, and implement scalable processes, workflows, and automations to help the marketing team more effectively deliver goals and programs • Develop measurement plans containing benchmarks and goals for every marketing program • Collaborate with marketing colleagues to assist in managing integrated campaigns from start to finish • Maintain the health of our marketing database and ensure data is synced seamlessly in Salesforce and Marketo • Manage list segmentation and lead scoring to deliver more targeted and relevant messaging • Own, maintain and improve our marketing tech stack • Execute email marketing programs and A/B tests, maintain regulatory compliance • Set up digital ads and landing pages for campaigns with appropriate tracking • Support marketing and sales revenue goals by maintaining our lead/contact management process • Develop marketing KPIs and robust campaign reporting
🎯 Requirements
• 5+ years of demonstrated success working in marketing or revenue operations • 5+ years of experience with marketing automation platforms such as Marketo/Hubspot (required), Salesforce CRM (required), and strong understanding of Google Analytics (GA4), Google Tag Manager, Google Ads, WordPress, Qualified (or similar), Unbounce, ZoomInfo, and Rollworks (or similar) • 2+ years of experience with data analysis and visualization tools • Highly analytical with experience measuring marketing performance including campaign ROI and attribution • Familiar with GDPR, CCPA, etc. regulations and marketing consent practices • Experience in campaign orchestration, lead nurturing, and marketing automation (e.g. forms, workflows) • Ability to manage and run multiple concurrent projects within established timelines using project management tools such as Monday.com • Collaborative style and ability to work across different teams and levels within the organization. • Results-driven with a high sense of urgency and accountability • Extraordinary attention to detail and problem-solving skills • Prior experience in working in a B2B SaaS organization is a plus • Creative problem solver who listens hard, is highly observant, communicative and can organize people and ideas to get things done
🏖️ Benefits
• Work remotely within a flexible work environment (our team spans the US and Canada) • Competitive company-paid benefits plan starting day 1! • Generous professional development budget • RRSP/401k matching program and company stock options • Half-day Fridays in the summer
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