Customer Success Engineer

October 2

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Catchpoint

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Digital Experience Monitoring • Observability • User Experience Observability • Network Observability • Application Observability

201 - 500

Description

• At Catchpoint, we are on the lookout for a customer-obsessed, highly motivated problem solver to join our Value Engineering Team. • As a Value Engineer, you will be a trusted partner to our global customers, guiding them toward success. • You will dive deep into the journey of every customer, understanding their pain points and aspirations. • Provide observability analysis from every angle, ensuring our solutions align perfectly with their needs. • You will directly shape our customers’ experiences and our company’s success while working with some of the world’s best across various sectors. • Responsibilities include onboarding excellence, driving successful customer engagements, educating clients, identifying gaps, and building relationships.

Requirements

• 4-7 years of experience in a customer facing/ technical consulting role. • Understanding of web and internet technologies. • Familiarity with common Integration tools used in Synthetic, APM industry and understand (deployment, maintenance, debugging) using REST APIs and Webhook • Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.) • Knowledge of the web-performance industry is a plus • Good analytical and triaging / data triangulation abilities • Self-motivated, detail-oriented, organized, and the ability to work independently • Exceptional verbal and written communication skills including experience presenting in front of a large audience • Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC