Cayuse Holdings
Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.
Business Process Outsourcing • Administrative Support • Project Management • Document Management • Reporting and Visualization
Business Analyst - Cisco Engagement
4 days ago
Cayuse Holdings
Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.
Business Process Outsourcing • Administrative Support • Project Management • Document Management • Reporting and Visualization
📋 Description
• Engage in a variety of impactful activities designed to enhance partner success • Conduct 1:1 partner engagement, helping partners to comprehend upcoming changes • Equip partners with the tools they need to be successful • Lead training and awareness sessions with partners and within the Cisco organization • Serve as the SME to support programs and incentives • Drive internal and external enablement efforts • Maintain deep expertise on all aspects of the given program • Address complex or escalated questions from partners and internal teams • Gather and analyze partner feedback to identify areas for program improvement • Collaborate with cross-functional teams to implement enhancements and address any issues • Ensure proper SLAs and closed-loop communication through a case management system • Other duties as assigned
🎯 Requirements
• Bachelor's degree in Business Administration, Project Management, Information Technology, or related field • Minimum of 5 years of experience in partner enablement, support, or program management • Partner-facing experience, including direct interaction with partners in person or via email • Experience managing cases and resolving partner issues • Additional experience building or managing a partner program or incentive preferred • Must be able to pass a background check • Strong presentation skills with experience presenting to executive-level audiences • Excellent communication and interpersonal skills • Deep understanding of partner programs and enablement strategies • Strong organizational and time management skills • Proficient skills using Microsoft (Word, Excel, Power Point) and be able to learn new software as the situation dictates • Ability to manage multiple tasks and projects simultaneously • Proficient in case management systems and other relevant software tools • Strong problem-solving and decision-making abilities • Ability to lead and inspire teams to achieve program goals • Strong team player with the ability to work effectively with diverse groups • Flexible and adaptable to changing program requirements and priorities • Takes ownership of program outcomes and ensures successful delivery • Exceptional presentation and communication skills, essential for effectively engaging with partners • Committed to delivering exceptional service and value to partners and stakeholders
🏖️ Benefits
• Professional office environment • Must be physically and mentally able to perform duties for extended periods of time • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position • Must be able to establish a productive and professional workspace • Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines • May be asked to travel for business or professional development purposes
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