Partner Engagement Analyst

4 days ago

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Cayuse Holdings

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Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

Business Process Outsourcing • Administrative Support • Project Management • Document Management • Reporting and Visualization

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

📋 Description

• Serve as the primary subject matter expert for internal partner-facing employees, partners, and distributors related to designated Must Win Moment (MWM) campaigns. • Drive internal and external enablement efforts, including those involving partners, distributors, Cisco partner organizations, Cisco sales organizations, and others. • Maintain deep expertise on all aspects of the given program, supported by higher-level SMEs (e.g., MS deeper planning). • Address complex or escalated questions from partners and internal teams through a case management system (via mailer that will auto-generate cases). • Develop and deliver training materials and resources, such as FAQs and other educational content. • Gather and analyze partner feedback to identify areas for program improvement. • Collaborate with cross-functional teams to implement enhancements and address any issues. • Ensure proper SLAs and closed-loop communication through a case management system. • Other duties as assigned.

🎯 Requirements

• Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. • A Master's degree is a plus. • Minimum of 5 years of experience in partner enablement, support, or program management, preferably within the technology sector. • Partner-facing experience, including direct interaction with partners in person or via email. • Experience managing cases and resolving partner issues. • Additional experience building or managing a partner program or incentive preferred. • Must be able to pass a background check. • May require additional background checks as required by projects and/or clients at any time during employment.