Field Consultant

September 23

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CCC Intelligent Solutions

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Enterprise SaaS • Analytics • Software • P&C Insurance • Autos

1001 - 5000

Description

• This is a virtual based remote role that entails a combination of in-person and virtual training services with the possibility of travel up to 10% • Virtual Consultants ensure client satisfaction and retention through quality service and proactive consultation with key Internal and External Stakeholders. • Virtual Consultants service Insurance carrier customers through scheduled virtual visit options, such as webinars, web-based portals, and self-service technology. • Virtual Consultants are responsible for providing post implementation support through live chats, proactive outreach, and virtual product reinforcement. • Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site product training; providing industry trends and data for customers to benchmark their performance against their competitors and industry standards. • Virtual Consultants also partner with the sales team to develop and implement client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.

Requirements

• Work experience in an action-oriented and results-based environment. • Strong analytical skills and technical acumen (Tableau, Word, Excel and PowerPoint) • Knowledge of the Insurance Industry or Automotive Services required • Ability to work independently from home office required • Experience using Customer Relationship Management tools preferred • 3+ years of software product training experience. • Up to 3 years of working in operations, project management, or instructional design • Extremely organized, detail-oriented and process-oriented • Self-starter mentality, capable of working independently • Experience and confidence in public speaking and/or adult learning • Experience with best practices in instructional design and adult learning theory preferred • Ability to keep track of logistics and operations for several concurrent trainings at once • Comfortable with simple data analytics and reporting for non-technical audiences • Experience building strong, cross-functional partnerships • Excellent writing, communication, and interpersonal skills • Established methods for working with Subject Matter Experts to target and refine learning objects • Experience working in technology and SaaS is preferred

Benefits

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups