Client Advocate - Paralegal
November 27
🇺🇸 United States – Remote
💵 $42.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🗣️ Customer Advocate
🚫👨🎓 No degree required
Description
• Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm focusing on disabled military veterans and their families. • The Client Advocate will serve as the first and main point of contact for clients in the Veterans Practice Group. • Responsibilities include handling phone correspondence, drafting forms, and communicating with clients via email and regular mail. • Ensure timely completion of forms and casework, and address client questions and concerns according to CCK’s policies.
Requirements
• High School degree required; Bachelor's degree or equivalent experience in a related field preferred • 2+ years of customer service and/or high-volume phone experience required • Prior experience communicating sensitive or confidential information • Fluency in English; Bilingual in Spanish is a plus • Proactively embrace challenges with a commitment to diligently seek answers and solutions • Excellent verbal and written communication skills • Professional telephone etiquette • Capability to make sound judgments and decisions • Demonstrated leadership skills • Detail-oriented with the ability to prioritize tasks and meet deadlines • Ability to work well in a team-oriented environment • Proficiency with standard office equipment and software • Basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat
Benefits
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) • Gym membership reimbursement • 15 days of PTO (increasing over time) plus 13 paid company holidays in 2024 • 35 Work from Home Days per year that can be used for any reason • 401k matching • Paid Parental Leave
Apply NowSimilar Jobs
November 21
Serve as the first point of customer contact for banking inquiries at Flagstar Bank. Opportunity to master skills and advance to Senior Customer Advocate role.