Customer Success Specialist

March 28

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CDK Global

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CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• The Customer Success Specialist is responsible for delivering exceptional customer service to our clients by leveraging expertise in products, workflows, and industry knowledge. • Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to our clients. • Demonstrates subject matter expertise and can back up Lead CSSs based on need. • Drives true value for customers. • Discuss and demonstrate CDK product functionality and industry insights at an advanced level. • Provide customers with guidance, helping help them to achieve industry standards specific to their size, market or unique business needs, via live webinars with targeted content. • Identify and advise on additional opportunities throughout client engagement to improve expansion propensity. • Resolve advanced-level blockers, ensuring client is able to achieve visible value and utilization. • Recommend best practices to ensure a process is added to routine sales and service processes. • Utilize training resources and provide reference documentation to customer. • Provide documented feedback to learning teams for new content creation.

🎯 Requirements

• Strong communication skills with peers as well as clients, both oral as well as written • Ability to work as a team member with limited supervision • High sense of urgency • Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Time management and completion of tasks to a definite deadline • Ability to work and influence both internal and external stakeholders • Outstanding customer service skills • Organization and prioritizations skills • Effective at engaging and articulating value with emphasis on promoting adoption and expansion • Good relationship and collaboration skills to engage senior and executive level dealership associates • Advanced familiarity with dealership systems and operations • Knowledge of CDK applications and familiarity with automotive industry • Associate’s Degree or equivalent experience • Minimum 3 or more years of experience in Auto industry. • Travel up to 70%

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement