Business Analyst - Digital Velocity

3 days ago

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CDW

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CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

📋 Description

• The Business Analyst is responsible for supporting the Digital Velocity business unit through process documentation, business process analysis, drafting user stories, reporting, contributing to process improvements, and business tooling support. • This role collaborates frequently with various coworkers across multiple functions to identify business requirements, document processes, deliver systems changes, and support strategic initiatives. • The incumbent will maintain documentation and tooling to support the Digital Velocity business unit. • Common activities include gathering requirements with internal stakeholders, supporting senior team members with documentation requirements, and updating existing reports and tooling. • The Business Analyst works as part of the cross-functional Services Consistency team. • Work with business leaders to align system configurations and process documentation to business requirements. • Create and maintain reports in Salesforce, Canvas, and other systems in accordance with business needs. • Document system changes and communicate pertinent details to users as needed. • Draft, revise, and maintain process documentation such as standard operating procedures (SOPs), process maps, and work instructions. • Coordinate with technical subject matter experts to ensure accuracy. • Work with business leaders and other stakeholders to solve complex issues by analyzing the problem and creating clear and actionable steps to drive resolution. • Provide insight and analysis to business leaders on strategic initiatives and projects. • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization. • Decompose business problems quickly and determine the root cause and provide solution alternatives. • Maintain an enterprise view of processes and tools to solve complex issues through creativity and innovation. • Create, update, and maintain information on Digital Velocity’s SharePoint site collections as requested. • Undertake special projects as requested by management.

🎯 Requirements

• Bachelor’s degree in finance, Information Technology or a related field. • 3 years of experience in identifying and documenting business needs and specifications utilizing business analysis • Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels • Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement • Experience in evaluating information, identifying risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models • Proven ability to elicit project and system requirements • Proficient negotiation and persuasion skills, with the ability to enable win-win resolutions • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines • Critical attention to detail and solid creative problem solving skills • Demonstrated knowledge of the business, organization and solutions that are the back bone of the organization • Ability to adapt to changing conditions, strategies and organizational direction • Ability to question/challenge existing business assumptions and constraints • Demonstrated ability to understand how change will benefit the organization • Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models • Strong working knowledge of SharePoint and other Microsoft Office applications • Demonstrated ability to influence without authority • 3 years of experience working in or collaboratively closely with a software development, DevOps, QA, or similarly technical team • Prior experience operating in a business analyst capacity, identifying and documenting business needs and specifications utilizing business analysis and system design techniques • Prior experience working in Digital Velocity or a similarly matrixed organization • Familiarity with technical writing best practices • Ability to effectively resolve conflict with appropriate escalation • History of supporting complex organizations

🏖️ Benefits

• Benefits overview: https://cdw.benefit-info.com/