Senior Solution Architect - ServiceNow

April 11

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $133k - $185k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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CDW

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CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

📋 Description

• Lead technical consultants and developers in delivering services in compliance with CDW governance, service-level agreements, and industry best practices. • Serve as primary technical point-of-contact for internal support work and as the face of the development team to CDW and management. • Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners. • Define, at an architectural and design level of detail, technical solutions aligned with CDW business cases and ServiceNow Implementation Best Practices. • Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders. • Write/estimate stories, monitor developer work, and own overall quality and delivery of development. • Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations. • Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities. • Mentor developers and technical consultants on technical design standards and best practices. • Maintain and build proficient knowledge of the ServiceNow platform and products. • Research technology partner or other vendor solutions when necessary. • Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

🎯 Requirements

• Bachelors degree and 7 years of IT experience, or 11 years of IT experience. • CSA and CIS ITSM certifications – current or within 6 months of hire • Minimum of two additional CIS certifications – current or within one year of hire • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while helping in solving business processes and/or technical problems • Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.) • Strong analytical and problem-solving skills • Experience leading technical teams • Ability to effectively prioritize and execute tasks • Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS. • Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines • Flexibility to work evening and weekend hours as necessary • Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership • Highly self-motivated and directed with keen attention to details • Ability to work both independently and in a collaborative team environment • Knowledge of ITIL • Solid process documentation skills • Experience with web services integrations • Degree or equivalent, preferably in Computer Science or Information Technology, a plus. • 7+ years working on the ServiceNow platform, a plus. • ITIL Foundations Certification, a plus.

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits overview: https://cdw.benefit-info.com/