Cecelia Health
Cecelia Health is a national virtual specialty medical practice focusing on providing personalized, virtual care for individuals with chronic conditions. Utilizing a high-tech, high-touch care model, Cecelia Health integrates cardiometabolic care, weight management, and patient support solutions to improve health outcomes and enhance medication adherence. With an omnichannel engagement platform, Cecelia Health streamlines patient experiences and coordinates care among providers to maximize patient satisfaction and health outcomes. The company aims to empower patients and achieve sustainable lifestyle changes through its expert clinical network licensed across all states, focusing on holistic and coordinated care.
Chronic Conditions • Chronic Disease Management • Chronic Care • Digital Health • Virtual Health
Care Coordinator
March 25
Cecelia Health
Cecelia Health is a national virtual specialty medical practice focusing on providing personalized, virtual care for individuals with chronic conditions. Utilizing a high-tech, high-touch care model, Cecelia Health integrates cardiometabolic care, weight management, and patient support solutions to improve health outcomes and enhance medication adherence. With an omnichannel engagement platform, Cecelia Health streamlines patient experiences and coordinates care among providers to maximize patient satisfaction and health outcomes. The company aims to empower patients and achieve sustainable lifestyle changes through its expert clinical network licensed across all states, focusing on holistic and coordinated care.
Chronic Conditions • Chronic Disease Management • Chronic Care • Digital Health • Virtual Health
📋 Description
• Handle inbound and outbound calls to support our members. • Complete intake screening questionnaires with members. • Complete audio/video initial program assessments with members. • Conduct cold calls to pursue member engagement. • Route inbound calls to the appropriate clinician. • Navigate three technology platforms simultaneously. • Assist members with scheduling appointments with clinicians. • Provide outstanding customer service to all members. • Compose thoughtful responses to members on a variety of topics. • Collaborate with clinicians, team leads, and clinical managers. • Use critical thinking skills to address member inquiries. • Support clinical operations and administration as needed. • Other duties as assigned.
🎯 Requirements
• 2+ years of healthcare/clinical experience • Call agent experience is preferred • Passionate about customer service and member satisfaction • Ability to work independently and as part of a team • Strong problem solving, critical thinking, and organizational skills • Strong communication and time management skills • Comfortable setting up and maintaining company-issued equipment • Basic understanding of EHR/EMR applications • Proficiency in Microsoft Office • Must live in the United States
🏖️ Benefits
• Excellent benefits • Work-life balance • Career advancement
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