Merchant Implementation Manager

October 20

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CellPoint Digital

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Travel Technology • Airline Technology • Digital Commerce Solutions • Mobile Payment Technology • Digital Intelligence

51 - 200

💰 $25M Venture Round on 2022-01

Description

• Manage new implementations or enhancements of our quickly growing portfolio of merchants • Ensure successful implementation of the new merchant with the goal to increase the number of CellPoint Digital ambassadors within the industry • Work closely with the merchant and various CPD teams to guarantee a high-quality project delivery • Develop and execute an appropriate implementation plan for on-boarding, testing, and launching • Configure the Product suite contracted by the merchant • Provide training to a select group of the merchant’s staff • Document key learnings and collaborate with Solution and Technical engineers to streamline the integration and onboarding process • Ensure transition of the configured client to the internal service desk team and mentor their staff so they can provide full support to the client • Analyze and produce statistics and management reports for the leadership team

Requirements

• Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.) • Excellent communication skills whereby fluent English (written and verbal) is a must • Coordination of end-to-end technical implementation of e-commerce payment products • Expertise in credit card and international alternative payment solutions • Expertise in PCI compliance and latest card schemes mandates • Ability to simultaneously manage multiple projects and client relationships • Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript • Strong SQL knowledge • You're eager to bring your unique talents and authenticity to the CellPoint Digital community • You're constantly curious and a lifetime learner • You have excellent communication and relationship-building skills • You enjoy leading and/or supporting cross-functional initiatives and projects in a team where you are empowered and accountable • You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work • You approach challenges with a solution-oriented mindset • You are able to thrive in a ‘remote first’ arrangement with a distributed organization in multiple time zones

Benefits

• Competitive salary in a fast-growing start-up • Rewards & Recognition system • Flexible hybrid work model; we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you.