Infrastructure Manager

March 19

Apply Now

Receive Emails with Similar Jobs

CEQUENS

WebsiteLinkedInAll Job Openings

CEQUENS is a leading communications and engagement solutions provider, offering a comprehensive suite of products including omnichannel chat, multi-factor authentication, targeted messaging, AI-powered bots, location-based advertising, IVR, and communication APIs integrating SMS, voice, and various messaging platforms such as WhatsApp and Instagram. CEQUENS facilitates secure and reliable communications across industries such as BFSI, retail, logistics, delivery, and healthcare. Known for their robust infrastructure, scalable services, and global reach, CEQUENS helps organizations enhance customer engagement, streamline communications, and improve operational efficiency using advanced AI and communication technologies.

Enterprise Messaging Service and Solutions • Cloud Communication • Communications API • SMS • CPaaS

51 - 200 employees

Founded 2015

📡 Telecommunications

🤖 Artificial Intelligence

🔌 API

💰 $1M Series B on 2019-09

📋 Description

• We are seeking a highly skilled and motivated Infrastructure Manager to lead and manage our Infrastructure Operations (InfraOps), Application Operations (AppOps), and Site Reliability Engineering (SRE) teams. • This is a pivotal role within our engineering department, tasked with ensuring our platform's reliability, scalability, and security while fostering a high-performing team culture. • Lead and mentor three teams: InfraOps, AppOps, and SRE. • Recruit, develop, and retain top talent to ensure a high-performing team. • Foster a collaborative culture with a strong focus on accountability, innovation, and continuous improvement. • Oversee the design, deployment, and maintenance of scalable, reliable, and secure infrastructure. • Ensure compliance with uptime SLAs (99.99%) through proactive monitoring and incident management. • Drive automation initiatives to reduce manual work and improve efficiency. • Manage capacity planning and cost optimization strategies. • Ensure the seamless operation of deployed applications and services. • Optimize application performance and reliability, working closely with engineering teams. • Oversee release management processes to minimize downtime and ensure smooth rollouts. • Implement and uphold SRE practices to enhance platform reliability and scalability. • Oversee observability initiatives, including logging, monitoring, and alerting frameworks. • Drive post-incident reviews to identify root causes and implement preventive measures. • Collaborate with security teams to enforce best practices across infrastructure and applications. • Ensure compliance with industry standards and regulations (e.g., ISO 27001, GDPR). • Work closely with engineering, product, and business stakeholders to align infrastructure initiatives with organizational goals. • Serve as a point of escalation for critical infrastructure and operational issues.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). • Proven experience in infrastructure management, operations, and SRE practices. • Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud). • Strong knowledge of automation tools (e.g., Terraform, Ansible, or similar). • Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes). • Hands-on experience with CI/CD pipelines and DevOps best practices. • 5+ years of leadership experience managing multiple teams. • Proven ability to develop and implement team strategies aligned with company goals. • Exceptional problem-solving and decision-making abilities. • Strong interpersonal and communication skills. • Ability to thrive in a fast-paced, dynamic environment.