Customer Service Representative
November 4
Description
• Stone Source has been in the wholesale tile importation and distribution business for over 30 years! • Our company is dedicated to resourcing distinctive collections of tile and stone for the architectural and design community throughout North America. • This position serves as the primary point of contact for our customers who are primarily contractors in the commercial construction industry. • The role of Customer Service Representative manages projects in full or in part from quote of goods through delivery. • Our goal is to develop solid professional relationships with customers’ through exceptional service. • Candidates from the Flooring or Construction industries are highly preferred.
Requirements
• Communicate clearly, professionally, and effectively with customers and sales team via telephone and e-mail. • Enter and update customer contact information in database • Collaborate with sales team during quoting and order fulfillment on projects as needed. • Generate, provide, and update quotes to customers. • Coordinate with sales and management to obtain and relay project appropriate pricing as needed. • Collaborate with import and transportation teams on the most suitable delivery options for our customers as needed. • Notate project details for reference and review. • Enter and maintain sales orders: Clearly and concisely confirm sales order details to customers. • Provide lead times and delivery information in a timely fashion. • Utilize on hand inventory efficiently • Coordinate with purchasing team on project based special order materials. • Coordinate with importing and transportation teams on delivery of goods. • Troubleshoot and resolve various issues that arise during the lifecycle of the project with the assistance of internal and external partners as well as management. • Notate order details for reference and review. • Apply relevant information of our national specification programs. • Review and update open order reports. • Collaborate with sales and management on pull through of quotes.
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