Customer Service Representative

November 4, 2024

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Stone Source

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Stone Source is a company specializing in the purveyance of high-quality materials used for creating extraordinary interiors. They offer a wide array of natural stones, porcelain slabs, and ceramics, featuring both contemporary and timeless designs. Stone Source emphasizes sustainability in their manufacturing processes, utilizing cutting-edge technology to maintain energy efficiency and minimal waste. Their offerings are distinguished by luxury and exclusivity, catering to industries including hospitality and multifamily housing. With showrooms located across major cities in the United States, Stone Source provides custom design solutions and quick shipping options to meet the needs of their diverse clientele.

Architectural Supplier • Architecture • Design • Importing • Material Consultation

51 - 200 employees

Founded over thirty years

🛒 Retail

💰 Debt Financing on 2015-09

Description

• Stone Source has been in the wholesale tile importation and distribution business for over 30 years! • Our company is dedicated to resourcing distinctive collections of tile and stone for the architectural and design community throughout North America. • This position serves as the primary point of contact for our customers who are primarily contractors in the commercial construction industry. • The role of Customer Service Representative manages projects in full or in part from quote of goods through delivery. • Our goal is to develop solid professional relationships with customers’ through exceptional service. • Candidates from the Flooring or Construction industries are highly preferred.

Requirements

• Communicate clearly, professionally, and effectively with customers and sales team via telephone and e-mail. • Enter and update customer contact information in database • Collaborate with sales team during quoting and order fulfillment on projects as needed. • Generate, provide, and update quotes to customers. • Coordinate with sales and management to obtain and relay project appropriate pricing as needed. • Collaborate with import and transportation teams on the most suitable delivery options for our customers as needed. • Notate project details for reference and review. • Enter and maintain sales orders: Clearly and concisely confirm sales order details to customers. • Provide lead times and delivery information in a timely fashion. • Utilize on hand inventory efficiently • Coordinate with purchasing team on project based special order materials. • Coordinate with importing and transportation teams on delivery of goods. • Troubleshoot and resolve various issues that arise during the lifecycle of the project with the assistance of internal and external partners as well as management. • Notate order details for reference and review. • Apply relevant information of our national specification programs. • Review and update open order reports. • Collaborate with sales and management on pull through of quotes.