Helpdesk Analyst
6 days ago
Description
• About Certify: • We are on a mission to change how the US healthcare industry deals with provider data. • Our goal is to reduce the cost of healthcare by streamlining access to provider data and reducing administrative and regulatory burden on healthcare organizations. • Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications will be built. • Our platform will support the future of healthcare innovation by becoming the source of truth of provider data and making that data easily accessible and actionable for the entire healthcare ecosystem. • At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. • About the role: • We’re looking for a growth-minded Helpdesk Analyst who will thrive in a fast-paced startup environment and ready to give great customer service while helping protect the company assets and support users with technical needs.
Requirements
• 2 years of experience in a professional technology environment. • Experience with various operating systems (Windows, Mac OS). • Self-starter with the ability to independently resolve issues and deliver results. • Demonstrated knowledge of basic Google (Sheets, Forms, and Slides). • Demonstrated ability to learn new technologies and applications. • Strong customer service ethic. • Ability to meet or exceed deadlines in a multi-tasking, self-directed environment. • Agility to pivot.
Benefits
• Generous vacation and sick leave policy • No meeting Thursdays so you can stay heads down to get work done • Flexible working hours
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