Knowledge-Based Content Manager

September 26

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Description

• Knowledge-Based Content Manager • CGS is seeking a Knowledge-Based Content Manager responsible for ensuring accuracy of KB articles. • The role involves surveying for KM solutions and keeping up to date with mortgage industry changes. • Collaborates with managers to ensure training materials are up to date. • Analyzes escalations for knowledge article updates. • Strong knowledge of FHA mortgage programs required. • Excellent communication and organizational skills needed. • Ability to work under pressure and adapt to changes.

Requirements

• Five years of direct experience with Single Family FHA origination policies and procedures. • Five years of quality assurance or quality control experience in a call center, mortgage industry, or similar environment. • Three to five years of residential mortgage finance industry experience. • Three to five years management experience in a call center, mortgage industry, or similar environment.

Benefits

• Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays