Customer Success Manager, APAC

March 19

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Logo of Chainlink Labs

Chainlink Labs

Chainlink Labs is a leading force in the decentralized finance and blockchain industry, working to enable global finance to move on-chain. They collaborate with financial institutions such as financial market infrastructures, asset managers, and top DeFi protocols to facilitate the shift to a tokenized asset economy. With a robust team of over 600 experts in cryptography and decentralized systems, Chainlink Labs aims to establish itself as the global standard for on-chain finance, offering a unified platform that supports DeFi and traditional finance (TradFi) across multiple ecosystems. Chainlink's platform boasts substantial experience in the market, facilitating a high transaction value and maintaining a strong security track record. Advisors with significant influence in tech industries, such as former Google CEO Eric Schmidt and LinkedIn chairman Jeff Weiner, support them in their innovation efforts.

Blockchain β€’ Smart Contracts β€’ Blockchain Oracles β€’ Cryptography β€’ Decentralized Systems

πŸ“‹ Description

β€’ Develop and implement new tiering systems for both existing and new projects in the BUILD program. β€’ Ensure startups are strategically positioned for success in the decentralized world. β€’ Conduct comprehensive resource planning for the BUILD technical program objectives and growth plans. β€’ Collaborate with internal teams to define and align OKRs (Objectives and Key Results) for the BUILD program in 2025. β€’ Establish measurable and achievable goals to drive program success. β€’ Develop a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network. β€’ Foster long-term relationships with successful startups post-signature.

🎯 Requirements

β€’ Fluent in Mandarin and English β€’ Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology. This includes RWAs and DeFi. β€’ A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration. This includes the ability to troubleshoot issues, resolve conflicts, and find creative solutions to ensure the success of partnerships. β€’ Excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations. Proven track record of managing multiple accounts, driving growth, and delivering exceptional client service. β€’ Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes. β€’ Acute ability to work cross-functionally, incl. facilitating information flow between the market and internal departments, engage with internal teams (i.e. blockchain partnerships, marketing, legal, etc.) to drive partnership growth and act as a point of escalation if issues arise. β€’ Proven track record in creating and executing strategic account plans, including setting objectives, developing growth strategies, and effectively communicating these strategies to both internal and external stakeholders. β€’ Have an extensive network of relationships across financial institutions and the ability to connect to and influence their strategic planning β€’ Experience working with digital assets and/or inside a leading financial services provider. β€’ Innovative mindset with a history of proposing and implementing creative solutions to address challenges or capitalize on opportunities within partner relationships.

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