Web3 Technical Support Engineer
September 3
Description
• Assist existing and potential clients in utilizing our service effectively and deriving maximum value from it. • Address a wide range of inquiries, from simple pricing questions to complex debugging of integration issues between Kubernetes clusters. • Follow enterprise service quality metrics (SLA) to ensure timely responses to customer inquiries and minimize service interruptions. • Resolve issues at network, disk, and load balancer levels, as well as manage integrations, Kubernetes, and Linux systems. • Collaborate closely with Infrastructure Engineering Team to enhance the robustness and high availability of Chainstack. • Work with Software Engineering and Product teams to provide consolidated feedback from customers and drive continuous improvement of our platform.
Requirements
• Experience in technical customer support, understanding SLAs, ticket priorities, and urgency. • Interest in technology, blockchain, and crypto domains. • Proficiency in managing virtual environments on public cloud providers (Google Cloud, Amazon Web Services, bare metal). • Strong understanding of networks, Linux systems, and container orchestration engines like Kubernetes. • Familiarity with monitoring solutions such as InfluxDB and Grafana. • Knowledge of TCP/IP stack and Ethereum JSON-RPC specification. • Proficiency with scripting languages (bash/python/javascript) is a plus. • Proficiency with web3 libraries is a plus. • Location in the European time zone.
Benefits
• Competitive salary in USD: We believe in compensating our employees fairly for their hard work and contributions. • Stock options: We want our employees to share in our success. • Bleeding-edge tech stack: At Chainstack, we work with the latest and greatest technologies. • Lack of bureaucracy: We believe in a flat organizational structure and a lack of bureaucracy. • Flexible schedule: We offer a flexible schedule so you can work when it's best for you. • Global fast-growing market: You'll have the opportunity to work on cutting-edge projects. • Multinational team: Our team is made up of people from all over the world.
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