Financial Counselor

June 26

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Charlie Health

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Personalized mental health treatment for teens, young adults & families in crisis.

501 - 1000

💰 Seed Round on 2020-06

Description

• Review the estimated patient financial responsibility on VOB form to ensure accuracy. • Work with admission staff during intake call to facilitate patient financial process. • Meet with patient/families via phone or zoom to discuss estimated patient financial responsibility. • Collect any upfront monies based on estimated patient financial responsibility and process payment(s) accordingly. • Work with guarantor on mutually agreeable payment plans when necessary for estimated patient financial responsibility. • Ensure that Financial Consent forms are completed and attached to patient charts in SalesForce. • Work with Self Pay Collector on payment plan default report to ensure accounts are compliant with payment agreement. • Work with UR department and notifying clients/guarantors of potential authorization issues or denials. • Work with revenue cycle departments to complete necessary account processes ensuring account balances are accurate in the billing system. • Follow up on all payment plans timely and consistently and review accounts in billing system to assure account accuracy for next statement. • Assist patients with hardships by obtaining bankruptcy discharges, death certificates, hardship applications and supporting documentation, and utilizing Equifax reports to prove patient's inability to pay. • Other duties as assigned by management.

Requirements

• 2+ years' experience in Mental Health or Healthcare related field preferred. • Strong mathematical acumen required. • Experience with account collections and determining patient responsibility. • Strong experience with various revenue cycle billing systems • Ability to read insurance and self-pay accounts within RCM billing system. • Highly organized and able to track workflows through various tools. • Proficiency in Microsoft office required.

Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote