Access Specialist - Therapy

2 days ago

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Center for Health Care Strategies

WebsiteLinkedInAll Job Openings

Medicaid • Health & health care policy • Health care delivery • Payment reform • Managed long-term supports and services

51 - 200 employees

Founded 1998

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Description

• Nemours is seeking an Access Specialist (Therapy) in Wilmington, Delaware. • Communicates with patients/providers via telephone for scheduling therapy appointments. • Responsible for obtaining and entering accurate demographic and insurance information. • Discusses financial obligations with patient families and collects when appropriate. • Monitors registration and insurance related items ensuring timely claim filing. • Provides superior customer service and represents Nemours professionally. • Answers incoming calls to schedule appointments and makes outbound calls for follow-ups. • Ensures efficient processing and documentation of insurance verification and billing. • Verifies insurance eligibility and authorizations utilizing available resource tools. • Informs callers of their financial responsibilities due at service.

Requirements

• High School Diploma required. • Minimum three years of experience required. • NAHAM Certification- CHAA preferred. • Customer Service experience required • Call center experience preferred, Front end healthcare preferred.