Technical Support Engineer - APAC
November 19
Description
• Act as the point of contact for technical requests from customers and partners • Respond to customer support request in accordance to our Support Service Level Agreement (SLA) in our ticket system (JSD) • Perform remote sessions with customers to resolve issues • Participate in ongoing training and maintain technical expertise of product functionality • Recreate customer environments to reproduce issues and determine solutions • Collaborate with our development team to expedite resolutions and product enhancements • Document solutions, create knowledge and best practices from your daily customer interactions for reuse (Confluence) • Support the customer on installation, migration and configuration of the product
Requirements
• At least 5 years of experience in Linux (CentOS, Red Hat, Ubuntu, Debian) • At least 5 years of experience in networking/systems technical support • Strong debugging as well as troubleshooting skills • Knowledge of Windows (desktop and/or server operating systems) • Knowledge of Networking Protocols and Technologies • Experience in Scripting (Perl, Shell, Python, PowerShell, etc.) • Experience with automation tools like Vagrant, Ansible, Kubernetes and Containers • Experience with public cloud services such as Azure, AWS or GCP • Experience with monitoring tools, especially Checkmk or Nagios, are a strong plus
Benefits
• Health Benefits • Life Insurance • Mental Health Support • Business Travel Insurance • Remote Work
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