Customer Service Agent

November 10

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Cheddar

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payments • rewards • cashback • openbanking • psd2

11 - 50 employees

💳 Fintech

👥 B2C

Description

• Handle a range of customer and support activities. • Respond to customer queries through various channels. • Triaging and resolving issues to ensure customer satisfaction. • Collaborate closely with internal teams to enhance processes.

Requirements

• Proven experience in customer service or operations, preferably in payments or finance industry. • Excellent communication and interpersonal skills, with a knack for problem-solving. • Ability to handle multiple tasks simultaneously and meet tight deadlines. • Strong organisational skills and attention to detail. • Proficient with zendesk. • Being familiar with google suite and CRM systems is an added bonus.

Benefits

• Competitive salary • Meaningful equity in the organisation • Latest MacBook • Generous vacation allowance • Flexible work location & hours • Company off-sites • Regular socials • Development courses • Plus many more