Cheddar
Cheddar is an award-winning finance app that operates in the UK, providing a platform for tracking spending and earning cash rewards. Users can link their bank accounts and credit cards to automatically categorize and sort monthly expenses. Cheddar offers tools to save money with features like gift card payments that provide instant cash rewards, and automatic cashback on online and in-store purchases. Additionally, users can split costs via bank transfer seamlessly. Cheddar Payments Limited is authorized and regulated by the Financial Conduct Authority in England and Wales.
payments • rewards • cashback • openbanking • psd2
Customer Service Agent
November 10, 2024
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🇬🇧 UK Skilled Worker Visa Sponsor
Cheddar
Cheddar is an award-winning finance app that operates in the UK, providing a platform for tracking spending and earning cash rewards. Users can link their bank accounts and credit cards to automatically categorize and sort monthly expenses. Cheddar offers tools to save money with features like gift card payments that provide instant cash rewards, and automatic cashback on online and in-store purchases. Additionally, users can split costs via bank transfer seamlessly. Cheddar Payments Limited is authorized and regulated by the Financial Conduct Authority in England and Wales.
payments • rewards • cashback • openbanking • psd2
📋 Description
• Handle a range of customer and support activities. • Respond to customer queries through various channels. • Triaging and resolving issues to ensure customer satisfaction. • Collaborate closely with internal teams to enhance processes.
🎯 Requirements
• Proven experience in customer service or operations, preferably in payments or finance industry. • Excellent communication and interpersonal skills, with a knack for problem-solving. • Ability to handle multiple tasks simultaneously and meet tight deadlines. • Strong organisational skills and attention to detail. • Proficient with zendesk. • Being familiar with google suite and CRM systems is an added bonus.
🏖️ Benefits
• Competitive salary • Meaningful equity in the organisation • Latest MacBook • Generous vacation allowance • Flexible work location & hours • Company off-sites • Regular socials • Development courses • Plus many more
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