Speech Analyst

September 15

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Chickasaw Nation Industries, Inc.

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Civilian • Defense • Filtration • Network Services • Research, Development, Test, and Evaluation

1001 - 5000

Description

• Responsible for extracting and interpreting spoken communications in real-time. • Delivers incalculable information to Speech Analytics Analysts for reporting critical data. • Provides business partners with high quality, innovative, and valuable insights regarding important customer concepts. • Master MSP (Medicare Secondary Payer) regulations, Speech Analytics query tools, and mandated quality metrics. • Performs real-time targeted listening activities to identify emerging trends. • Consults with tenured leads to assess relational data and exchange insights on behavioral analysis. • Maintains coherent inventory templates and investigation forms to file requests. • Participates in team meetings, offering and welcoming feedback to examine best practices.

Requirements

• Must be able to obtain government security clearance for government systems access. • Must be a strong communicator with superior analytic skills able to thrive in a feedback-rich environment. • Must demonstrate excellent communication skills (oral, presentation, and written). • Demonstrated proficiency in Microsoft Windows/Office, particularly Excel and PowerPoint. • Experience learning and implementing new software. • Advanced proficiency required in MS Excel and MS Access, and/or equivalent reporting and data analysis applications. • One or more (1+) years of experience in business analytics, speech analytics, and/or reporting. • One or more (1+) years of health care industry experience with knowledge of Medicare data collections and recovery activities. • Experience in Medicare recovery environment is preferred, including: Medicare policies and procedures, MSP related systems (ReMAS, CWF/HIMR, ECRS, HIGLAS, BCRS, and image repositories). • Prior call center operations experience is a plus, including experience with Verint call center software.

Benefits

• Medical • Dental • Vision • 401(k) • STD/LTD/AD&D • Employee Assistance Program (EAP) • Paid Time Off (PTO) • Training and Development Opportunities