Quality Assurance Associate

October 17

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Chomps

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Healthy Snacks • Dried Meat Snacks • Grocery • E-Commerce • Consumer Packaged Goods

11 - 50

💰 $80M Private Equity Round on 2022-01

Description

• Assist in conducting regular inspections and audits at contract manufacturing plants and repack warehouses. • Support the Quality Assurance Manager to ensure compliance with Chomps quality and food safety standards, USDA-FSIS regulations, and internal company policies. • Help onboard new manufacturing and warehousing partners by assisting in scheduling and being on site for sample and test production. • Assist the Quality Systems Associate with outstanding FS/QA program requirements. • Maintain relationships with third-party QA partners and support teamwork and collaboration in quality improvement efforts. • Participate in product quality investigations with contract manufacturers to identify possible processing errors and improvement opportunities. • Collect and organize data for sensory evaluation dashboards and reporting for our manufacturing partners. • Assist the R&D and operations teams in the creation of process control and product specification sheets. • Be present for sample and test runs of new products. • Collaborate with operations on testing and implementing protein tempering best practices and creating SOPs. • Conduct regular mock recall exercises to test and improve the traceability of products in the event of a recall. • Perform internal product traceability audits to verify the accuracy and effectiveness of Chomps traceability systems in Netsuite and daily documentation and logging. • Schedule biannual training for all new Chomps recall team members. • Maintain recall plan and programs; edit/update after each mock recall drill to continuously improve Chomps systems and readiness. • Assist cross functional teams with development of department specific recall programs and verify procedures are well documented. • Work with sales and operations teams to stay current with all customer recall requirements and documentation. • Schedule and oversee all mock recall drills with co-manufacturers and warehousing partners. • Monitor and analyze consumer and customer complaints related to product quality and safety. Identify and escalate possible complaint trends. • Create monthly dashboard reporting categorizing complaints by manufacturer, product, customer, and type. Submit reports to contracted partners and discuss results during weekly meeting. • Work alongside CX and operations teams to maintain complaint logs and reporting. Audit and edit logs to ensure reporting accuracy and consistency.

Requirements

• 4+ years of experience in FS/QA within the meat manufacturing industry • Bachelor’s degree in food science or related field is an asset • In-depth knowledge of USDA regulations, labeling requirements, HACCP and GMPs • Experience with GFSI standards and food safety auditing requirements • Formally trained in RCA and CAPA • Strong organizational, analytical, and problem-solving skills • Excellent communication and collaboration abilities • Detail-oriented with a commitment to continuous improvement • Ability to conduct presentations and training sessions • Requirement to travel up to 75%

Benefits

• Medical, dental, and vision insurance • 401K 6% match • Monthly reimbursements for wellness and home office • Unlimited PTO and 10 paid holiday days • Flexible remote schedule • Paid maternity and paternity leave • Bi-annual total team in-person activities • Company-wide Continual Education budget • Unlimited snacks