Ciena
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect
Manager - Global Technical Support
March 5
Ciena
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect
📋 Description
• Lead a team of engineers providing Level 1 Customer Support • Establish & monitor performance expectations • Assist engineers in their support roles and career objectives • Responsible for escalations and managerial support • Ensure team is equipped to manage workload effectively
🎯 Requirements
• Bachelor’s degree coupled with experience in a support or equivalent role • Proven history in people leadership • Good understanding of telecommunications systems and/or Ciena specific products • Demonstrated proficiency with Microsoft Office Suite and Visio • Excellent communication skills in English • Excellent interpersonal skills • Customer-oriented mindset • Ability to prioritize tasks effectively
🏖️ Benefits
• People-first culture • Flexible work environment • Opportunities for growth and wellbeing
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