Ciena
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect
Network Engineer, Associate
6 days ago
Ciena
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
Converged Packet-Optical • Packet Networking and Carrier Ethernet • Optical Transport • Software and Services • Data Center Interconnect
📋 Description
• This position is a technical role to lead the delivery of network solution, providing post-sales support for delivery, Solution Engineering services like Solution Design, Solution Acceptance, Remote Deployment support and Network Reconfiguration/Migration. • Will interfaces with the following functional groups on a day-to-day basis; Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers and Customer Service Advocate. • Support service partners engineers during project deployment. • Reviews the Technical Deployment Package details with both Internal and External Resources to ensure that they are understood by all members of the Deployment Team. • Serves an escalation point for issues/problems related to the Technical Deployment Package contents. • Works with the Pre-Sales, Customer, and Internal Ciena Groups to resolve any design or product related issues and translates resolutions to the field. • Responsible for archiving the As-Built Documentation Sets for future network upgrade support. • Collaboration with stakeholders. • Participates on Customer kick-off calls and provides support to the Deployment Project Managers. • Provide technical guidance to the Presales Engineers to ensure that the Network Design meets both Customer and Serviceability requirements.
🎯 Requirements
• Basic theoretical and/or practical knowledge of L0/L1 optical/transmission and/or Layer2-3 (IP protocols) and/or scripting/DevOps skills • Ability to work directly with various cross-functional groups to resolve issues and establish best practices • Good Customer Service interaction skills • Excellent English language written and verbal communications skills • Expert knowledge of MS Office applications (Visio, Excel, Power Point, etc.) • Ability to handle travel (approx. 25%) • Ability to work at night on maintenance windows (25%) • Ability to handle multiple projects simultaneously • Ability to review and analyse project information quickly and accurately • Ability to take a conceptual design and develop a process to make it a reality • Communications/technology focused career goals
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