Circit
Circit is a company that provides an all-in-one platform designed to enhance audit quality and efficiency. Its suite of products includes fully automated creation and processing of audit confirmations from banks, law firms, and other evidence providers. Circit focuses on streamlining the audit process, including automating account verification and providing a secure client collaboration platform. The company aims to save clients time and costs while improving user experience through real-time data and analytics. Circit is regulated under Open Banking standards and partners with institutions globally to facilitate seamless audit processes.
Customer Support Executive
February 12
Circit
Circit is a company that provides an all-in-one platform designed to enhance audit quality and efficiency. Its suite of products includes fully automated creation and processing of audit confirmations from banks, law firms, and other evidence providers. Circit focuses on streamlining the audit process, including automating account verification and providing a secure client collaboration platform. The company aims to save clients time and costs while improving user experience through real-time data and analytics. Circit is regulated under Open Banking standards and partners with institutions globally to facilitate seamless audit processes.
📋 Description
• Circit is a fast-growing B2B SaaS company on a mission to make business verifiable in real-time. • We're creating a global asset verification platform for auditors to deliver higher quality audits. • We are looking for a dedicated and detail-oriented Customer Support Executive for our US customer base. • This role requires strong communication skills and a solid understanding of SaaS platforms. • This role will be required to work 9am – 5.30 pm EDT (GMT + 4) and can be based in Ireland. • We are a remote first business.
🎯 Requirements
• In this role you will: • Customer support • Respond to customer inquiries via email, phone, and live chat in a timely and professional manner. • Provide accurate information about the platform features, functionality, and troubleshooting steps. • Assist customers in navigating and using the platform effectively. • Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary. • Troubleshoot technical problems and guide customers through resolutions. • Collaborate with the technical team to address and resolve complex technical issues. • Maintain up-to-date knowledge of the audit platform, including new features and updates. • Conduct product demonstrations and training sessions for customers. • Create and update support documentation, FAQs, and guides to enhance customer self-service capabilities. • Gather customer feedback and provide insights to the product development team for continuous improvement. • Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and loyalty. • Proactively follow up with customers to ensure their issues are resolved and they are satisfied with the platform. • Track and document customer interactions, issues, and resolutions in the customer support system. • Analyze support data to identify trends and areas for improvement. • Prepare regular reports on customer support metrics and performance. • You will be part of the US team and support that team in their efforts to grow the US business, for example attend client calls, identify US specific issues and opportunities within the platform, assist with research projects • You will also feed into the global support team based in Dublin. You will follow centralised processes, and support the central operational function in building out customer documentation, providing cover for European customer queries
🏖️ Benefits
• Competitive salary; • A small team with a friendly environment that promotes autonomy for you to self-manage your time; • Remote-working and flexible working hours; • Great opportunity for career progression with hands on experience; • Freedom of expression is encouraged.
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