Customer Support Specialist - APAC

February 6

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Circle K

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Circle K is a convenience store chain offering a wide range of products including fuel, fresh food, and beverages. Known for its customer rewards programs, such as Inner Circle, the company provides various savings options on fuel and food. With a focus on fast service and convenience, Circle K combines traditional convenience store offerings with modern features like mobile applications for enhanced customer engagement.

Retail • Convenience • Fuel • Food • Beverage

10,000+ employees

Founded 1951

🛒 Retail

🛍️ eCommerce

👥 B2C

📋 Description

• We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. • We respond to open support inquiries, solve complex problems, and work directly with our customers. • This is a 40hr/week full-time remote role based in APAC time zones. • After a 90-day training period, this role will have a set schedule of Tuesday-Saturday, with 8-hour shifts starting around 6:00pm, +/- 2 hours, Eastern Time (GMT-5). • Collaborate with engineers and designers to troubleshoot complex technical issues. • Identify trends from customer inquiries to suggest proactive solutions.

🎯 Requirements

• Strong alignment with our values, find our values on our career page if you haven’t read up on them yet. • You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5. • 1+ years of experience in a customer support role, ideally in SaaS. • Strong written and verbal communication skills. • You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap. • You're skilled at understanding and implementing technical workflows at a fast pace. • You love understanding customer needs, and get satisfaction out of being extremely helpful. • You are a team player, and thrive in a collaborative work environment. • You enjoy learning new topics, and are eager to embrace new product developments. • Bonus points: Experience working with Zendesk. This is the ticketing system we use. • You’ve worked in a 100% remote role before, with an international team. • Experience working with community, live stream, or content-related products. • Experience with automation and/or Zapier to create workflows. • Experience troubleshooting application logins and/or Single Sign-On flows. • Familiarity with API documentation.

🏖️ Benefits

• Fully remote: work from anywhere in the world! • Autonomy and trust to do your job: we care about outcomes over everything else. • Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years. • Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.* • Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!* • Parental leave for parents expanding their family, or just starting one. • Home office stipend to help you get up and running. • Learning & development stipend to help you level up your professional skills. • Annual bonus potential for roles that don't already receive variable income or commission. • Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.