Enablement Consultant

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Cision

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Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals$1. .$1

PR Software • Social Media Software • Global Insights • GR & PAC Software

1001 - 5000

Description

•In Customer Experience, we are focused on providing customers with exceptional services. •We identify the customer needs, respond to their queries, and collaborate with internal stakeholders to optimize customer services. •Working with us means joining a hybrid team of diverse, passionate, mission-driven employees. •The Enablement Consultant is responsible for providing virtual training on Cision’s processes, products & features. •You will prepare, evaluate, and execute training based on the needs of the request and product offering. •This includes identifying skill and knowledge gaps to modify training for successful adoption. •This role reports to the Director of Enablement.

Requirements

•1-2 years of experience •Ability to develop courses and instructional material to educate technical and non-technical customers and personnel •Ability to plan and deliver written/oral communication that is impactful and persuasive •Ability to slow down to listen to the needs of the customer, team, and stakeholders

Benefits

•Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance! •Possibility to work fully remote •Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid •Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution •Cycle to work; Employee discounts platform - through Reward Gateway •Dental insurance - preference premiums at employee’s cost + option to add family members •Employee assistance plan (EAP) & Full Calm subscription •Maternity/parental leave policy & Sabbatical leave policy