Principal Insights Analyst
October 26
Description
•The Principal Insights Analyst is responsible for the regular insights around risk and churn in the business. •This individual will be responsible for building and maintaining dashboards that serve as leading indicators of success for our CX leaders, across Gainsight and SFDC. •They will improve the self-serve capabilities and reduce time delivering reports, providing more time for insights and action.
Requirements
•Bachelor’s degree. Experience in an analytics role at a large SaaS business will be considered in lieu of degree. •Experience working with Salesforce CRM •Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo •Experienced in stakeholder management and stakeholder communications. •Able to articulate complex concepts in a clear and concise manner. •Experience working in a highly collaborative, dynamic, and team-oriented work environment. •High level of general technical understanding. •Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors. •Proficient in MS Office (primarily Excel)
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