Product Designer - Contractor

4 days ago

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CivicPlus

WebsiteLinkedInAll Job Openings

Government Websites • Digital Community Engagement • Website Design and Hosting • Parks and Rec Management • Agenda and Meeting Management

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Description

• Responsible for contributing to the design and development of products. • Collaborate closely with cross-functional teams to create intuitive and visually appealing user interfaces. • Involved in all aspects of the design process, including research, ideation, wire-framing, prototyping, and iterating based on user feedback. • Impacting the user experience and ensuring products meet customer needs. • Lead all aspects of the design process within a single product line or team. • Partner with product managers, engineers, and leadership to craft product experiences. • Develop and present high-level research, journey-maps, user-flows, mockups, and/or prototypes. • Track product usage data and metrics to validate designed solutions post-launch. • Attend all required product pod and design team meetings. • Willing to contribute to promoting product design culture at CivicPlus.

Requirements

• 2+ years experience designing and delivering user-centered experiences in collaboration with engineers. • Experience working on a SaaS based product (B2B or government based business a plus) • Experience leading end to end product design decisions from early concept to product launch. • Empathy with an understanding of user needs and passion for designing beautiful, functional software products. • Understanding of how to prototype at the appropriate degrees of fidelity to solicit clear customer feedback. • Comfort with an iterative design process that includes accepting and acting on feedback, along with humility and a deep appreciation of feedback. • Ability to conduct user research and translate insights from customer interviews, usability tests and site metrics into actionable design solutions in collaboration with senior designers. • Proficiency with design and research software (e.g. Figma, Dovetail, Maze, or other applicable programs) • Hands on Accessibility knowledge • Knowledge and understanding of how your intended designs meet WCAG 2.2 standards and can communicate why. • Ability to document accessibility needs including things like focus order, heading levels, alt text, etc. utilizing modern design documentation tools and practices. • Can confidently speak with and help developers work through accessibility challenges and can spot accessibility failures within the design review/QA process. • Design System thinking and practice • Build within an already active product • Understand the landscape and challenges designing products for municipal staff who use them to help residents. • Collaborate with Product colleagues on how to incorporate, sunset, or change current features and functions customers use in the current product within the new design. • Work collaboratively with offshore/contracted development team

Benefits

• Not eligible