IT and Security Operations Manager

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Civis Analytics

WebsiteLinkedInAll Job Openings

Predictive Analytics • Database Integration • Technology Services • Strategy Consulting • SaaS

51 - 200 employees

Founded 2013

🏢 Enterprise

🤝 B2B

💰 $30.7M Series B on 2021-09

Description

• Manage a small team, including a Senior IT Support Specialist and a Security Analyst II. • Provide mentorship, guidance, and professional development for team members. • Balance team workload and ensure alignment with organizational priorities. • Stay informed of emerging IT and security trends, assessing their applicability to Civis. • Research and evaluate new technologies to enhance IT operations and compliance processes. • Build and maintain relationships with vendors, ensuring cost-effective and efficient solutions. • Oversee internal IT infrastructure, ensuring employees have the tools to perform securely and efficiently. • Manage critical IT systems and tools, such as Okta, GSuite, Slack, and Kandji. • Develop and enforce IT operational processes, ensuring scalability and efficiency. • Support incident response activities, coordinating with stakeholders during investigations and remediation. • Conduct compliance assessments of controls for in-scope systems, including remediation assessments and audit-readiness assessments. • Serve as the subject-matter expert on SOC2, FedRAMP, and NIST 800-53 frameworks. • Maintain FedRAMP Authorization package, including the System Security Plan (SSP) and Plan of Action & Milestones (POA&M). • Collaborate with stakeholders to develop remediation plans, track progress, and report on compliance initiatives. • Lead evidence collection and documentation efforts for internal and external audits. • Perform continuous monitoring activities and maintain metrics to track the health of IT and security controls. • Respond to customer security questionnaires and talk directly to clients as required.

Requirements

• 5+ years of experience in IT and/or security, with 2+ years in a leadership role • Proven experience managing security frameworks such as FedRAMP, SOC2, or NIST 800-53 • Strong technical understanding of IT tools, including Mac OS X, mobile device management software (e.g., Jamf Pro, Kandji), and SaaS platforms • Familiarity with operating in a cloud environment • Excellent communication skills, particularly the ability to explain technical concepts to non-technical audiences • Demonstrated ability to balance strategic oversight with day-to-day management tasks

Benefits

• Unlimited vacation and sick time • 401K match with immediate vesting • Health, dental, and vision benefits • Fully paid parental leave • Commuter benefits • Pet insurance