Implementation Consultant

December 13

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Clarivate

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Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+ employees

Founded 2016

📚 Education

⚕️ Healthcare Insurance

Description

• Provide consulting, guidance, and assistance to customers throughout the project lifecycle to ensure a successful implementation and high customer satisfaction. • Conduct system and data analysis for our library software products implementations. • Interpret and understand customer requirements and workflows, translating them into effective solutions. • Configure software products based on customer requirements. • Analyse and troubleshoot customer issues and requests. • Train customers on our products through web-based sessions or on-site workshops, offering knowledge transfer and support for workflow and configuration decisions. • Coordinate implementation activities with project managers and other members of the Professional Services organization, as well as with other global Clarivate teams. • Use internal systems and predefined procedures to perform and document implementation tasks. • Contribute to the development and improvement of standard procedures and tools. • Provide project management for small scale projects and take responsibility for the coordination of all project work, project planning, monitoring, tracking, communication, reporting, risk management and escalations.

Requirements

• Bachelor’s degree in a related field. • At least 5 years of experience working in structured libraries or implementing software in a SaaS environment. • Fluency in English is required, along with proficiency in at least one other European language, preferably Italian. • German or French are also highly desirable. • Working knowledge of Ex Libris products. • Experience with project management. • Knowledge of workflows and industry standards in the academic/public library market or the sector of higher education. • Experience with MS Office (Excel, Word and PowerPoint). • Metadata and web technologies is a plus.