Implementation Consultant

December 13

Apply Now

Receive Emails with Similar Jobs

Clarivate

WebsiteLinkedInAll Job Openings

Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+ employees

Founded 2016

🤝 B2B

📋 Compliance

☁️ SaaS

Description

• Provide consulting, guidance, and assistance to customers throughout the project lifecycle to ensure a successful implementation and high customer satisfaction. • Conduct system and data analysis for our library software products implementations. • Interpret and understand customer requirements and workflows, translating them into effective solutions. • Configure software products based on customer requirements. • Analyse and troubleshoot customer issues and requests. • Train customers on our products through web-based sessions or on-site workshops, offering knowledge transfer and support for workflow and configuration decisions. • Coordinate implementation activities with project managers and other members of the Professional Services organization, as well as with other global Clarivate teams. • Use internal systems and predefined procedures to perform and document implementation tasks. • Contribute to the development and improvement of standard procedures and tools. • Provide project management for small scale projects and take responsibility for the coordination of all project work, project planning, monitoring, tracking, communication, reporting, risk management and escalations.

Requirements

• Bachelor’s degree in a related field. • At least 5 years of experience working in structured libraries or implementing software in a SaaS environment. • Fluency in English is required, along with proficiency in at least one other European language, preferably Italian. • German or French are also highly desirable. • Working knowledge of Ex Libris products. • Experience with project management. • Knowledge of workflows and industry standards in the academic/public library market or the sector of higher education. • Experience with MS Office (Excel, Word and PowerPoint). • Metadata and web technologies is a plus.