Business Operations Manager

October 26

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Nonprofit • Charity • Fundraising Software • Social Sector • Social Impact

201 - 500

Description

• Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency. • Monitor key sales metrics and performance indicators, providing actionable insights to leadership. • Work closely with the Sales team to optimize Salesforce usage and other sales technologies. • Develop and implement strategies to streamline the sales process, from lead generation to deal closure. • Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion. • Foster a collaborative and performance-driven team culture. • Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions.

Requirements

• Bachelor’s degree in Business, Operations, or related field • 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company • Proven experience using Salesforce to manage and optimize sales processes • Strong analytical skills and experience working with data to drive decision-making • Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams • Demonstrated leadership experience, with the ability to manage and develop a team. • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Benefits

• Market competitive pay. • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. • 401(k) retirement plan with company matching. • Hybrid workplace with fully remote flexibility for many roles. • Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses. • A variety of mental and wellness programs to support employees. • Generous paid parental leave and family planning stipend. • Company provided life and disability coverages. • Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday. • Learning & development and recognition programs. • "Gives Back" Program where employees can nominate a fundraiser every week for a donation from the company. • Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. • Employee resource groups. • Your work has a real purpose and will help change lives on a global scale. • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. • We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. • We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!