ClickHouse
ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.
Technical Customer Support Engineering Manager
March 21
ClickHouse
ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.
📋 Description
• About ClickHouse • We are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it allows for systems to generate reports from petabytes of raw data with sub-second latencies. With an amazing community already adopting our open-source technology, we are now embracing our journey in delivering Cloud first solutions to delight our customers. • Note: This role is remote, but you must be based in Australia. • We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a technical Support Engineering Manager to build and grow a Support Engineering team working remotely in our APJ region. We hope to find you ready to take on a large variety of tasks related to our customers locally in Australia as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, leading and managing a team of support engineers, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence!
🎯 Requirements
• Previous experience as a people manager of remote and distributed customer support engineers • Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred. • Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity • A mindset of teamwork, global engagement, empathy, and solving challenging problems • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet • The ability to build trusted relationships with colleagues, customers, and partners • You are self-driven, curious, and eager to continuously learn and grow
🏖️ Benefits
• Flexible work environment • Healthcare • Equity in the company • Time off • A $500 Home office setup • Employee-driven international mobility
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