Climb Channel Solutions NA
Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.
Cyber Security • Storage HCI • Connectivity • Data Management • Virtualization and Cloud
Customer Operations Administrator
March 1
Climb Channel Solutions NA
Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.
Cyber Security • Storage HCI • Connectivity • Data Management • Virtualization and Cloud
📋 Description
• The Operations team supports the Product, Process & Systems initiatives that enable the Customer Experience team • The role focuses on optimizing processes, ensuring customer satisfaction, and improving the overall efficiency of the Customer Experience department.
🎯 Requirements
• CRM administration experience or certification (Bonus: Gainsight Admin Certified or Support Logic Admin Certified) • 3+ Years in CS Ops, Renewals, CSM or other CS function • Passion for designing processes • Problem solver with a systems mindset • Ability to break down ambiguous problems into concrete, manageable components • Enjoy "getting your hands dirty" by digging into complex operations • High degree of ownership over their work • Clear communication with various personality types and learning styles • Strong listening skills; open to input from other team members and departments • Direct experience with Data & Analysis activities
🏖️ Benefits
• Competitive salaries • Meaningful equity and bonus program • Excellent benefits, including medical, dental, and vision insurance • 401(k) matching, ROTH • Comprehensive life insurance • Short-term and long-term disability insurance • Employee assistance program • Generous discretionary time off (DTO) • 12 paid holidays • Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers
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