Customer Support Team Lead
3 days ago
Description
• Clipboard Health connects healthcare professionals and facilities for on-demand shifts. • Coach and train agents for performance improvement. • Monitor agent performance and provide feedback. • Handle escalations and ensure quality service. • Maintain team motivation and productivity through leadership.
Requirements
• +2 years of coaching experience • +2 years of team leadership experience • +2 years of customer service experience • Excellent communication skills • Strong problem-solving abilities • Ability to thrive under pressure • Experience in setting and achieving SMART goals • Adaptability and flexibility • Strong product and process knowledge • Customer-centric mindset
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