Customer Support Team Lead

November 14

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Description

• Clipboard Health connects healthcare professionals and facilities for on-demand shifts. • Coach and train agents for performance improvement. • Monitor agent performance and provide feedback. • Handle escalations and ensure quality service. • Maintain team motivation and productivity through leadership.

Requirements

• +2 years of coaching experience • +2 years of team leadership experience • +2 years of customer service experience • Excellent communication skills • Strong problem-solving abilities • Ability to thrive under pressure • Experience in setting and achieving SMART goals • Adaptability and flexibility • Strong product and process knowledge • Customer-centric mindset