Clipboard Health
Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.
Quality Assurance Auditor
April 14
🌎 Anywhere in the World – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔧 QA Engineer (Quality Assurance)
🚫👨🎓 No degree required
Clipboard Health
Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.
📋 Description
• Audit agent interactions (calls, tickets, chats) against QA rubrics with precision and consistency • Identify quality gaps, tone mismatches, and compliance misses—and surface patterns to relevant team leads • Partner with Support Team Leads and Quality Leads to deliver structured feedback, align on quality standards, and support agent development • Deliver written quality reviews and coaching notes that are clear, actionable, and aligned with our standards • Contribute to the ongoing improvement of QA scorecards and audit processes • Track team-wide and individual audit results, flagging repeat issues and process breakdowns • Help QA Leads with calibration sessions to ensure scoring consistency across the team • Monitor agent improvement plans and provide updates on progress or ongoing misses • Act as a quality gatekeeper—no interaction goes out without passing the bar
🎯 Requirements
• +2 years of quality assurance experience • +2 years of customer service or support experience • Sharp attention to detail • Structured thinker, strong communicator • Resilient under pressure • Process-driven • Customer-centric mindset • Comfortable using tools
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