Voice Customer Service Associate
4 days ago
Description
• Our Voice Customer Service Associate on the Worker Operations Team play a vital role in upholding safety and reliability for both sides of our marketplace. • The ideal candidate will be able to balance risk mitigation and deliver exceptional customer experiences masterfully. • They repeatedly ask “why” until they reach the root cause of issues and go the extra mile to solve our customer’s problems. • Curiosity, empathy, and strong communication skills are essential. • Note: This is a fully remote position. We operate 24/7 with a rotating roster system. It is expected that all team members are able to work weekends on Pacific Standard Time (PST). • Responsibilities include investigating incidents, communicating with customers, and collaborating with other teams.
Requirements
• Must be proficient in English/English is a first language • +2 years of customer support experience • +2 years of providing telephonic customer support • +2 years of Zendesk or any CRM experience • Ability to resolve customer issues with empathy and action • Exceptional written and verbal communication skills • Ability to work as part of multidisciplinary teams • Comfortable handling ambiguous situations and adaptable to constant change • Possess an “I can handle anything” mentality • Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization • Exceptionally detail-oriented • Ethical and unbiased integrity and decision-making abilities • A positive mindset that elevates the entire team
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